Reporting Relationship: Reports to Customer Experience Manager
Salary: $16-$17 per hour depending on experience and qualifications
The Client Success Coach supports the Sales & Operations teams in increasing overall customer satisfaction and effective usage of Wondersign's Catalog Kiosk platform. This role follows a consultative, sales-driven process to take customers through the post-sale implementation phase, ensuring that customers understand the full capabilities of the platform, and best practices for using the tool as a sales-driver in their own businesses by pairing them with upgrades and integrations suited to their unique needs. The Client Success Coach takes full ownership of the customer relationship during the customer's first 30 days, and maintains a relationship with the customer for their first 90 days.
Essential Functions and Specific Responsibilities:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Perks & Benefits:
Physical Demands/Work Environment:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This is a largely sedentary role. However, individuals may need to sit or stand as needed.
Some filing may be required which would require the ability to lift files, open filing cabinets and bend or stand on a stool as necessary.
Individual may also need to reach above shoulders and head as needed.
10% Travel Time for industry trade shows
For additional information please visit www.wondersign.com